Returns & Exchanges
At Canon Quartz, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Our streamlined process ensures that if your order isn't perfect, we will work quickly to provide a refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing